Verbal Judo is the principle of Judo itself - using the energy of others to master situations. It contains a set of communication principles and negotiations tactics that enable the user to generate co-operation and gain voluntary compliance in others under stressful conditions. Verbal Judo also teaches how to use appropriate Presence and Words as force options in any action which places the employee and the public at odds with each other.

Verbal Judo teaches a philosophy of how to look creatively at conflict, offering specific, powerful, and useable negotiations strategies to resolve tense situations. You will learn to respond to situations, rather than react to personal feelings, understanding how to deal with difficult people using conflict management tactics to defuse confrontive encounters.

Verbal Judo has precisely defined training goals that address concerns of importance both to organisations and the individual: CONFLICT MANAGEMENT, ENHANCED PROFESSIONALISM & CUSTOMER SERVICE, and REDUCED VICARIOUS LIABILITY.

Verbal Judo is an internationally recognised training. It teaches specific principles and tactics that have been tried and tested by over 600,000 law enforcement officers and professionals over the past 19 years. It can allow your staff to redirect the hostile or aggressive behaviour of others, and generate voluntary compliance.

All courses by Will King from Verbal Judo Australia.

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